Frequently Asked Questions
Everything you need to know about your Happystride journey.
How do I determine the right shoe size for my running style?
We recommend measuring your foot in centimeters and referring to our detailed size guide. For long-distance running, many customers prefer a half-size larger to allow for natural foot swelling.
What is Happystride's return policy for performance gear?
We offer a 30-day 'Run-In' guarantee. If your new gear doesn't feel perfect after a few trial runs, you can return it for a full refund or exchange, no questions asked.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your gear ready for an upcoming race.
Are Happystride products covered by a warranty?
Yes, all our performance footwear and apparel come with a 6-month manufacturer's warranty against defects in materials and workmanship.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How should I care for my technical compression wear?
To maintain elasticity and moisture-wicking properties, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid using fabric softeners.